Frequently Asked Questions

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To enjoy service, simply register...

Customer service can be reached in 3 different ways

• By phone from Monday to Friday...

• By email to

• By mail to Shop-Makers 5 Avenue Ingres...

The monthly subscription to is €NaN including VAT.

This wording is used by so that you can immediately recognise where the direct debit comes from and come to our site and contact Customer Service if necessary.

You will receive your refunds directly to your bank account once a month if the amount of your refunds exceeds €5. If the amount of your refunds does not exceed €5, they will be carried over to the next month.
In order to receive your refunds, it is essential to enter your bank details in your customer area.

No, some purchases do not allow you to get a Cash Back refund:

• Purchases not made on the Internet

• Purchases made with vouchers or gift cards

• Purchases that do not comply with our general terms and conditions

In order to use the service you must :

• Login to your account on the site with your login details,

• Then click on the merchant tab,

• Then click on the merchant you are interested in,

• Then you will be sent directly to the merchant's website where you can make your purchase as you usually do.,

• Your purchases will be directly forwarded to us and you will have the amounts of your refunds indicated in your account.

If your purchases are not transferred to your account:

• You can contact our Customer Service

• Send your invoice through the interface of your Customer area so that we can take your purchase into account.

The maximum amount you can receive per month for your refunds is €NaN for your purchases and €NaN for your refunds of shipping costs.

The refund period depends on the merchant's return, it usually takes up to 45 days.

You can unsubscribe at any time without justification by contacting Customer Service:

• By phone from Monday to Friday (excluding public holidays) at (free call from a fixed and mobile phone)

• By email to

• By mail to Shop-Makers 5 Avenue Ingres, 75016 Paris

• Through your Customer Area

• Once your subscription is cancelled, you will receive a confirmation email and your subscription will end at the end of your current contract period.